Delivery, Returns & Refunds

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and add them into the shopping cart. After you have finished your selection, click on "Show Cart" and login or register to complete the order.

We accept credit card payment. If you are shopping from overseas, place your order and your credit card company will convert the transaction into your own currency. We will decline any overseas order outside of Europe, America or Canada without pre payment by cheque or Bank Transfer.

Delivery

Mainland UK delivery:

• We endeavour to ship all orders within 48 hours.
• Courier delivery - deliveries are on Mondays to Fridays, between 9am - 5pm, a signature on delivery is required.
• First class (Royal Mail) - normally delivered within 2 - 7 working days, no signature required.
• (Unfortunately we are unable to guarantee a delivery time, or take responsibility for non delivery, for parcels sent via Royal Mail.)

For orders outside the UK, please contact us for shipping costs.

We accept payment by cheques, Switch, Visa, MasterCard and bank transfers.

UK, European and World Delivery Costs

Returns & Refunds

You can return new, unopened items within 2 weeks after they have been delivered to you for a full refund. Items should be returned in their original packaging.

We aim to get all products to you in perfect condition. If you are not satisfied please contact us without delay. Any refund for damaged goods will only be considered once the goods have been received by us again following authorisation by ourselves.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Reaching Us

If you need to reach us, please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Alternatively, you can call on:

Sales line: 01908 305 045

(International +441908 305 045)

or write to us at: Touch-Needs Ltd, Unit 7, St Mary's Avenue, Stony Stratfor, Buckinghamshire, MK11 1EB.

If you have any questions or any other enquiry please contact us